• 2 Posts
  • 119 Comments
Joined 1 year ago
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Cake day: June 9th, 2023

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  • When someone previously told a vrtx vm not to auto boot after power up and none of the remote access is working either… Both undocumented as well, of course. And your tired AF tech is statically configuring the wrong IP range on their laptop to manu because it’s been a long shutdown day and are also unfamiliar with the system in general (me). Good times, I figured it out though, but lots of sweating and swearing.





  • Pretty much when I bought my house it’s been mostly grown-up feeling since then. Interest rates, insurance rates, and debt-service ratios are always in the back of my mind now.

    Once I pay off my vehicle debt I’ll be able to bankroll a better house outside of town with some land. Assuming shit doesn’t go pear shaped in the next 3-4 years…

    Also, playing the “should I dump my bonuses into my RRSP or pay down debt” game… never had medium or longer term goals before.



  • Started a new job, but 4 days before my wife got flown to our area’s leading hospital due to complications with the pregnancy. So day 4 rolls around and I’m literally ~5000ft underground, no cell signal, get back to surface and check phone ASAP. 4th child,1st daughter, born 3 months premature hours earlier. First chance I got I drove the 8 hours to see them and within minutes of arriving it was skin on skin with this smolly. She was heckin early but healthy. Every opportunity I got, I’d drive down for snugs. It was around her OG expected due date before we could bring her home. Almost 2 years later and we’re besties.








  • We’re in a tight spot, our service desk is outsourced while escalations or issues requiring hands on are sent to us. Problem is our service desk is a dumpster fire. I have regular meetings with their leadership to address this but it literally makes no difference. I recently caught that one of their agents we told them to remove from our contract was back and just as shitty and work avoiding.

    We’re in the midst of replacing them with an internal regional team, but regional moves glacially slow. So we’re in a “please use the service desk” and “fuck just email/teams me the details and I’ll handle it when I have time” kinda situation. I’d love everything to go through tickets but I also know there’s a 50/50 chance that service desk will fuck it up by camping on the ticket, sending it to our sister site who also uses them, or completely not understanding the situation and cocking up the ticket notes before escalating or closing the ticket…

    Recently they took a user complaint of a singular device being offline and noted it as “entire site is without network”, giving it a priority 1 status and escalating to our on-call line.

    Sometimes they also take an actual P1 issue and dump into our queue without calling our hunt group or on-call number during business hours. We’re project heavy so we don’t hawk the ticket queue and it often leads us to missing the SLA of 30 minutes to assign the ticket to a tech.

    Dumpster. Fire.