Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work
Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work
You misunderstand my take.
Automation should be a GOOD thing.
But we live in a system in which you must work or starve. Automation takes away jobs faster than we can replace them (with equally or better paying jobs the displaced workers are qualified for).
Under a better system we would see automation as slightly less work for society with no drop in quality of life or even a rise in quality of life, while the displaced workers will have no mad scramble to be retrained before they can’t pay rent.
We’ve yet to run out of jobs, and life is measurably better for the vast majority of people compared to just a hundred years ago.
There is actually a shortage of labour in major economies
In terms of medically and technologically? Sure. I’d hands down rather be an average person today than in 1860 or whatever.
In terms of say, home ownership, age of retirement, weight, social life, financial security, time off, etc - things that actually make our now longer lives fufilling - how have those trended in the western world since say, the 40’s?
If I took just one average job of these so many “available”, could I support kids and have financial security in decent housing?
https://80000hours.org/2023/02/is-the-world-getting-better-or-worse/
High paying jobs go to highly skilled workers. If you want to earn more, learn more.
If you live in Germany, I’d say yes. Their home ownership levels are one of the lowest yet they are the richest in Europe and there are plenty of technical jobs that pay extremely well.
We are at a tipping point again where companies have had too much benefit from the productivity of labour. That balance will shift with more employees taking direct action, the same as it always does.