Valve Corporation, tired of paying arbitration fees, has removed a mandatory arbitration clause from Steam’s subscriber agreement. Valve told gamers in yesterday’s update that they must sue the company in order to resolve disputes.
The subscriber agreement includes “changes to how disputes and claims between you and Valve are resolved,” Steam wrote in an email to users. “The updated dispute resolution provisions are in Section 10 and require all claims and disputes to proceed in court and not in arbitration. We’ve also removed the class action waiver and cost and fee-shifting provisions.”
Other companies didn’t pay the arbitration fee so valves system was a bit better than the rest. Realistically, the consumer always gets fucked.
The point is more that Steam is getting praised for this, while it’s just to make class action lawsuits, like the one they were just served with for their anti-competitive and monopolistic behaviors, much costlier for the other party.