Keep hitting their help page. After 2-3 tries it gives you a phone number to call (why it doesn’t show up on first try is because they’re an evil corp). Tell the person your problem.

They’ll agree that it’s because their systems are shitty and will unlock the 12 month nonsense for your account.

Or don’t. No need to give them money.

The fact that they are begging users to use Premium and then overcomplicating process for no reason, makes me want to never try to buy this crap again.

Of course, I have also sent a refund, I can’t stand companies stealing money.