Well since I’ve been mostly in customer service jobs I’d like for people to know that the reps don’t make the rules or decisions. When there is something about a store or service that’s undesirable such as prices then it’s something to bring up to upper management or just let them lose you as a customer. But you can be as nice to the reps as they are to you.
Engineers are much the same. If you look on that site, under engineers it lists every single bullet point from agriculture workers except for the 3 hour rule.
However, despite not being entitled to it, it is typical to expect. It’s just wild to not be legally entitled to it.