Even though our computers are now better than 15 years ago, they still malfunction 11%–20% of the time, a new study from the University of Copenhagen and Roskilde University concludes. The researchers behind the study therefore find that there are major gains to be achieved for society by rethinking the systems and involving users more in their development.
Oh I absolutely agree. I just think a certain amount of problem solving still makes for a better user experience than having everything handed to you on a silver platter. Humans are problem solvers after all. That‘s why many of us „waste“ far more than 20% of our free time on games for example. But yes, it‘s frustrating when silly problems pop up when you already have enough on your plate. Things should generally work and we can all think of programs that are plainly too frustrating to use because the pile of problems is just too big.